Publicidade da Siemens

Comentário: Global Network of Innovation

Balanced Scorecard

A model of business performance evaluation that balances measures of financial performance, internal operations, innovation and learning, and customer satisfaction.

http://services.eliteral.com/glossary/managerial-accounting-glossary.php

An integrated framework for describing strategy through the use of linked performance measures in four, balanced perspectives - Financial, Customer, Internal Process, and Employee Learning and Growth. The Balanced Scorecard acts as a measurement system, strategic management system, and communication tool.

http://www.balancedscorecard.biz/Glossary.html

An integrated set of performance measures that is derived from and supports the organization’s strategy.

http://www.mcgrawhill.ca/college/garrison5/student/olc/5mag_gloss_10.html

In 1992, Robert S. Kaplan and David Norton introduced the balanced scorecard, a method intended to give managers a fast, comprehensive view of the performance of a business.

http://en.wikipedia.org/wiki/Balanced_scorecard